However, you can also learn the necessary skills through self-study, online courses, or boot camps. The most important thing is to demonstrate your proficiency and experience in using and supporting various technologies. You can also enhance your resume by obtaining certifications from reputable organizations, such as CompTIA, Microsoft, Cisco, or ITIL. These certifications can validate your skills and knowledge in specific areas, such as A+, Network+, Security+, Windows, Linux, or IT service management. A help desk technician utilizes their IT knowledge and expertise in hardware and software to troubleshoot any problems users may encounter while using their computers.
- As a help desk technician, it is easy to get swamped by customer requests.
- Did you know that nearly every US industry has seen an increase in AI-related job postings 1?
- However, every help desk technician must have comprehensive knowledge of computer operating systems, hardware, and software.
- If you know tech and enjoy helping people, a help desk support position is for you.
- They help solve problems specific to the software, train users, and work with software makers to fix any bugs.
A new graduate could easily jump into this role and use it to work their way into specific IT careers like network administration or security specialization. Interviews will cover a wide range of questions from those relating to background and experience as well as technology related questions. Each company will have their own criteria for vetting candidates as well as their own set of questions. However, you can usually expect them to about any previous training, experiences with customers, and experiences with technology.
- There are many routes to becoming a help desk technician, but you don\’t need to attend several years of schooling.
- Help desk support professionals often serve as part of the IT department.
- Working under the supervision of experienced professionals also provides valuable learning opportunities.
- People who work at a help desk enjoy their jobs because they know they are fulfilling a very important role in technology.
- D) Documenting issues and solutions in a ticketing system for future reference.
Tech
You can gain the qualifications you need to become a help desk technician with the following walkthrough. Submit your resume and cover letter to email address by application deadline. Rasmussen University is accredited by the Higher Learning Commission and is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. By selecting “Submit,” I authorize Rasmussen University to contact me by email, phone or text message at the number provided. There is no obligation to enroll.This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
What is the average salary of a help desk support person?
Many IT professionals who are looking to begin their career start out in a help desk technician role. This is because it has lower experience and education requirements, making the barrier to enter this field more manageable. If you enjoy solving problems, have a patient demeanor, and possess strong communication skills, you should do well in this role. This job often requires interaction with different staff members across an organization, so being personable and able to work well in a team can be advantageous. Above all, the ability to remain calm under pressure and a dedication to customer service are key attributes for success in this role.
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Tech professionals need to stay current with the latest trends and technologies. Following the activity of industry leaders on social media or YouTube can be an effective way to keep up-to-date. This practice can help you discover in-demand skills employers are currently interested in. You can also join relevant communities and forums to connect with other professionals in your industry.
Step 8: Explore Career Path of Help Desk Support
As for specific industries to focus on, healthcare practices have a growing need for help desk professionals. Similarly, the Bureau of Labor Statistics reports that the projected job growth for help desk technicians is excellent. As computer equipment and software become more complex, the need for technicians will continue to increase.
To prepare for the interview or assessment, you should review your resume and cover letter, research the company and the role, and practice common questions and scenarios. You should also dress professionally, arrive on time, and follow up with a thank-you note. Are you the type of person who is curious about all types of technology? Do your friends turn to you when they have issues getting their laptops, gaming systems and phones to work?
Training can be completed in as little as a few months and it involves gaining a thorough understanding of computer hardware and software. Additionally, these roles also benefit from courses and experiences that work on building strong communication skills. Someone with an applicable degree may be eligible to earn a higher salary than someone with no education in the field. Even if you don’t have a formal computer science degree, how do i become a help desk show that you have relevant experience by sharing your personal interests, extracurricular activities and courses that you have taken. If you have a working knowledge of various types of technology, you’ll make an excellent help desk support professional.
It helps you understand the job better and builds up skills like solving tech problems and helping customers. Next, aim for a bachelor’s degree in something like information technology or computer science. College will teach you a lot about computers, networks, and software, and you’ll need this knowledge to do well in tech support.
Help Desk Technicians are critical to any organization relying on technology for its operations, which, in the 21st century, is virtually every company. In our increasingly digital world, a job role that’s emerged as both crucial and growing is that of a help desk technician. The median annual wage for help desk technicians is $61,580, according to the latest U.S. A career as a help desk technician is about to become much more lucrative if technology continues to advance as it has in the past few years.
One of our training experts will be in touch shortly to go over your training requirements. G) Keeping up to date with the technology trends and best practices. D) Documenting issues and solutions in a ticketing system for future reference.
That\’s why our training program will also help you polish your customer service and public speaking skills. You\’ll graduate a well-rounded professional, ready to start your career. In addition, SCI training programs will prepare you to sit for several help desk certifications. A college degree is optional for most entry-level help desk positions. However, it may help you get the interview and job faster – and at a higher pay grade – than candidates without degrees.
Top Skills for Help Desk Specialists
You are likely to travel or visit your clients in person periodically. This is especially true if your job requires you to assist with hardware issues. This blog explores How to Become a Helpdesk Technician, covering education, certifications, experience, and job application tips.